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Integrations & APIs Research

Articles in This Category

An integrations story is only as strong as what is actually live in production. Our coverage here looks past the marketing list of "supported" systems to the specifics that matter during procurement: documented API coverage, sandbox access before signing, and SLA language precise enough to mean something when something breaks.

Integrations & APIs

Casino Systems Integration & API Guide

What real-world integration depth looks like across gaming systems, PMS, and CRM platforms.

11 min read
Integrations & APIs

API Uptime & SLAs: What Belongs in Your Contract

Why an uptime percentage alone is close to meaningless without response-time and remediation terms.

7 min read
Evaluation Criteria

What We Evaluate

Documented API coverageA current list of live integrations across gaming systems, PMS, and CRM, not a roadmap commitment.
Sandbox access before signingThe ability to validate an integration before committing to a contract.
SLA terms beyond an uptime percentageDefined response times, escalation paths, and remediation, not just a headline uptime number.
Data portability if you switch vendorsExport format and timeline for integration data, specified in the contract itself.
Related Coverage

Where Integrations Connects

Guest Experience

Guest Experience

 Loyalty & CRM

Loyalty & CRM

See Where Integrations Fits in the Full Index

Review category weighting and how platforms compare across the complete 15-category rubric.

View the 2027 Index